Do you have a brand or a small business? Understand the experience you create for your customers and learn how to cultivate a positive brand association: where every interaction, phone call, package opened and question answered reflects your values and your deep understanding of your clients. 

In this workshop you'll learn the principles of Customer Journey Design and create a map for your own business experience. Done well, this tool can increase your sales and grow a loyal customer base who purchase again and again. 

Cristina will help you to objectively view your business and look at your brand or business through your customers’s eyes. You'll have a chance to share your findings with the group, garner feedback and set a plan moving forward.

You'll leave with: 

• Your very own 'Customer Journey Map'.
• A list of actions to move forward, improve and innovate in your business.
• A very clear understanding of where your focus needs to be in your before, during and after interaction with your clients.
• A refreshed view on how to ignite creative thinking.
• Understand the before, during and after of your customer’s experience and improve it.
• Focus your budget where it’s needed the most.
• Innovate by delighting your customers, not by following your competition.