Terms and Conditions
Stackwood is a trading name of Stackwood Pty Ltd, a company registered in Australia under ABN 21357456046.
Stackwood operates from Stackwood, 10 Stack Street, Fremantle.
These Terms and Conditions govern the use of www.stackwood.net.au and the purchase of any goods from it. www.stackwood.net.au is owned and operated by Stackwood Pty Ltd (ABN).
Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Stackwood reserves the right to amend or update this information at any time without providing notice.
Prices and Payment
Prices given in each product exclude delivery to our listed suburbs (delivery will be added at checkout). The price may change without notice, but any new price will be clearly displayed on our website.
All prices are quoted in Australian dollars.
We accept payment by Visa and Mastercard through Shop Pay and Google Payments. If you are unable to process your payment using these methods, please contact us at firstname.lastname@example.org.
For any issues regarding your order or payments please contact us on email@example.com.
Credit Card Security
Stackwood is a safe and secure online shopping website. We utilise SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure. Both payment gateways that we use (Shop Pay and Google Payments) are internationally renowned companies for secure payments.
Payment must be confirmed before we can deliver your order.
You will receive an email confirming your order once your payment has been processed. If you do not, there may have been a problem with processing your order. Please contact us if this happens by emailing firstname.lastname@example.org.
Delivery cost will be a flat rate of $15, combined if you are ordering more than one product and there's free delivery for orders over $150.
We are only delivery to Perth Metro at this time, however we have plans to open Australia wide for our pots and home products. Please see here the Perth suburbs we deliver to. We will not be able to deliver any orders outside of these suburbs.
Our delivery hours are between 12pm - 7pm, Monday to Friday for business and residential addresses in Perth. Please note we are not able to guarantee delivery at a specific time of day.
Same day delivery for orders before 12pm Monday to Friday. If you miss this window your order will be delivered the next delivery day between 12pm - 7pm.
Due to the current health crisis we will not be able to deliver to workplaces, schools or hospitals. All delivery will also be contactless and at your own risk. Please make sure there is someone home to receive on the day of your delivery.
To protect you and our drivers we will place your order in what we deem to be the safest spot and take a photo of your delivery.
Please do not approach our drivers, wait until they leave to bring your items inside.
We pack everything with the utmost care, using hand sanitiser and gloves to help keep you safe. All deliveries are contactless due to the current health crisis.
Availability of product
Stackwood offers products for sale that are in stock and available for dispatch. A limited number of each plant and pot combination are available, we will update the site once an option is sold out.
If you choose to send a plant delivery on a future date, please include this in the order notes and we will do our best to accomodate you Monday - Friday. No delivery on weekends.
Days of operation
Our delivery days are Monday to Friday.
Stackwood does not operate on weekends, public holidays or over the Christmas period and therefore plants cannot be delivered on these days.
Refunds and Exchanges
If for some reason you are not happy with your Stackwood products (plants not included) please contact us at email@example.com for an exchange.
Return delivery must be covered by the customer, along with an additional $15 delivery fee for the exchanged item. Products must be unused and in original packaging. Sale items cannot be returned or refunded.
We are unable to offer a refund if the incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. All attempts will be made to contact the sender to find a solution but failing that a re-delivery fee will be charged.
We want you to love your Stackwood potted plant as much as we do.
Plants will be packaged to ensure they reach the recipient in the best possible state. If for any reason you are unhappy with your green goodies, please let us know immediately so we can do our best to make things right. If you need further assistance please contact us at firstname.lastname@example.org.
All copyright, trademarks and other intellectual property is owned by Stackwood.
Refunds and Exchanges
Unfortunately we are unable to refund workshop bookings or make exchanges to other workshops/products.
If you are unable to attend you are more than welcome to send a friend along in your place. Please contact us at email@example.com if you intend to do so.
Credit will not be offered under any circumstances.
Stackwood reserves the right to cancel or makes changes to the location and instructor of any course or class. In the rare instance that Stackwood cancels a workshop, a full refund will be made and reasonable advance notice will be given.
By enrolling in a class you are giving permission to be photographed. Photos may be used by Stackwood for promotional purposes.
All workshops take place at Stackwood unless otherwise stated – parking is available at the front the premises on Stack St and on the North side of premises on Wood St, Fremantle, 6160.
All our catering for workshops is dairy free, gluten free and vegetarian. Please inform us of any allergies or food issues you may have at least 1 week prior to the workshop.
COPYRIGHT & INTELLECTUAL PROPERTY POLICY
Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to Stackwood products and any other items and images on this site.
All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorised in writing by Sarah Bell. Any reproduction or redistribution of the items is strictly prohibited.