Products + Ordering
How do I know my plants will be healthy?
We make sure we only stock the healthiest plants at Stackwood, and take excellent care of all our plants while they’re in the warehouse. We guarantee that plants will arrive at your doorstep in good health.
If your plant does arrive damaged or it doesn’t meet your expectations, please take a photo and send through to firstname.lastname@example.org along with your order number. We’ll happily replace it or refund your money.*
How do I find a pot to fit my new plant?
We’ve grouped all our pots, planters, baskets and vessels by size so you can easily find the perfect partner for your new plant. For example, if your new plant comes in a 120mm pot, filter your pots + planters selection by clicking ‘Fits 120mm pot’. You'll be shown only those planters that are the right size for your new plant. Easy peasy!
Local Delivery, Pick Up + Postage
What days do you deliver?
We deliver on Tuesdays and Fridays. All orders placed before 9am on delivery days will receive same-day delivery (Tues & Fri). Orders placed after 9am, or on non-delivery days will be delivered on the following delivery day. E.g. an order placed on a Saturday will be delivered after 9am the following Tuesday.
How much does local delivery cost?
Local delivery is charged as follows:
Orders over $125 receive free local delivery.
Can I request a specific delivery day?
If you have a preferred day different to the next standard delivery day, you can leave us a note in the ‘special instructions’ at checkout. Please note we are unable to guarantee delivery at a specific time of day or on days other than specified.
What suburbs do you deliver to?
We deliver within 25km of our Fremantle warehouse. Check out our handy list of delivery suburbs.
Do you deliver to hospitals and/or shopping centres?
We deliver to residential and commercial properties, including houses, apartments, schools and offices. Unfortunately we cannot deliver to hospitals or shopping centres.
I live outside of your delivery area, can I still place an order?
If you live beyond 25km of our Fremantle warehouse we may be able to post your items to you instead. Please note we do not post plants or plant material including potting mix, but we can post pots and homewares. Alternatively, send us an email and we’ll do our best to help.
What if I'm not home when my delivery comes?
If there is nobody home when we deliver your order then we will place it in a safe spot and take a photo. If there is no safe location your items will be returned to the warehouse for re-delivery or pick up. Please note in the case of re-delivery a fee of $15 will be charged.
I live nearby, can I pick up my order?
Absolutely! Local pick up is available from our Fremantle warehouse at 10 Stack Street, Fremantle. You can pick up any time Tuesday–Sunday between 9am and 4pm.
Orders placed before 11am Tuesday to Friday will be eligible for same-day pick up. You will receive a notification when your order is ready.
If you'd like to pick up your order on a future date, please specify this in the 'special instructions' at checkout.
Can I have my order posted?
If you are outside our delivery zone, or if you don't want local delivery, we can post to you. We use our favourite carrier Sendle for a reliable postal experience.
Delivery fee is dependent on the item, its dimensions, weight and your location, and will be calculated at the check out.
Please note we do not post plants or plant material including potting mix.
All orders for post will be packed the next business day and delivery will be dependent on the standard Sendle postage times. We pack all our orders using recycled boxing and compostable bags to reduce our impact on the planet.
I'm a maker, will you stock my items in your store?
Our store operates on a curated basis, however, makers and designers wishing to have work considered are welcome to contact us via email.
Please note we are not able to meet with walk-ins or cold call submissions — all submissions must be made via email. We receive a high number of stockist enquiries and are unfortunately not able to reply to all.
If you're submitting an enquiry via email, please include good-quality images of your products, links to your website and/or social media, a short biography and current stockists (if any).
I can't make my workshop date, can I get a refund?
Workshop tickets are non-refundable and non-exchangeable, but you are welcome to send a friend in your place if you cannot attend. Postponements due to COVID-19 or instructor illness are decided by Stackwood and will be re-accommodated, not refunded. You can find more details in our Terms and Conditions.
Can I have a private workshop?
Yes, we can organise a private workshop with one of our talented facilitators for your own event or personal catch-up. Visit our Private Workshops page for more information and to contact us with enquiries. You should also read the commonly asked questions about private workshops below.
Can I bring my own food and drink?
Yes, our private workshops do not include catering. You can bring your own food and drinks with you. Workshoppers can make use of our fridge and prep space but please be aware we do not have cooking facilities.
You may borrow glassware, cutlery, urns, water jugs and crockery upon request. All food stuffs must be cleaned and removed by you from the venue post-workshop by you. We'll do the rest of your pack down.
Do I have to clean up after my workshop?
You do not need to clean up after your workshop. Simply remove any food stuffs and we will do the rest.
Can I hang around after my workshop?
If your class is during business hours (Tuesday – Sunday, 9am – 4pm) the plant store is available to peruse. Stacked Cafe is also open on these days, but we recommend checking their trading hours.
Is my booking refundable if I need to cancel?
Our calendar is very busy and so are our facilitators. When you book your workshop you'll be asked to pay in full upfront. If there are cancellations there will be no refund.
What if I want to change the date of my private workshop?
If you want to change date we'll do our best to re-accomodate you. Our venue is very busy, especially on weekends, so we do ask for 2–4 weeks' notice in order to reschedule.
Stackwood Hall Hire
Can I hire your space?
Stackwood Hall is available for hire for workshops and photoshoots. You can find more information here. Please note we no longer hire the space out for weddings, engagement parties or birthdays.
When is Stackwood Cafe open?
Our Cafe is open from 7am-3pm weekdays, 7.30am-4pm Saturdays & 7.30am-2pm Sundays. Please note our coffee machine turns off at 2pm daily (1pm Sundays).
Can I visit the studios?
The studios at Stackwood do not have a retail aspect but customers can arrange to visit by contacting the businesses directly. Contact details are available from Our Studios page.